The unexploited opportunities in the travel industry

For anyone booked on British Airways flight at around this period in, they would be full of regret. as most people in the U.K are aware there is a strike on and tug of war between the board of the company and its cabin crew. Insesent strikes means more flight delays and cancellations. It is the passengers (us) that bears the brunt of this inconvenience .

It is from these problems that an entrepreneur see opportunities. Here are the areas where I believe opportunities are about in the air travel industry

1. Poor customer service. I presume because of  the low air fares passenger are willing to put up with  the poor service offered by some of these budget airlines. This does not mean that an airline with excellent customer service wont be noticed. The opportunity to improve and increase brand loyalty with good customer has yet to be exploited

2. Uncomfortable  seats on planes / or cramp planes used by budget airline. There must be a cheaper alternative! a better business model that could be exploited


3. Delays and cancellations. This a common problem with all airlines- there must be a variety of ways to manage these problem for passengers.  The problem present a number of opportunities which the airlines have not begin to explores


4. Long queues ! there are on-line checking in facilities that exist to deal with this problem, yet there are still long queues at check in desk at airports. a more  comprehensive solution may  solve the problem


5. Security of passengers and airlines. This is a topical issue . surely there can be a low cost and more effective ways of managing this problems beyond the use of full body scanners! and groping passengers


6. Jet Lag and old age problem. airline do not really deal with them.  A smart and customer focused airline could offer a premium service to help flyers who may be affected with jet lag!. why is this not done?


7. Lost items. Travelling involves moving a lot of personal possessions. its usually during this time that traveller lose items. solutions to help mitigate this problem are non-existent.


8. Effective tracking of passengers by contacts and associates. Though technology exists now to track flights, contacts and associates still arrive either too early or too  late to pick up passengers,  the current solutions are not highly efficient to do such tracking. hence the opportunity!. Tacking tools on I-phone applications are not as good as they say they are.


These are 8 areas of unexploited opportunities in the air travel industry. I am pretty sure there are more

How to get your startup funded when all you have is a good idea and no money

There are many people out there with a very good idea for a business - but who have little money and as a result give up on the idea of actually setting up their business. The fact of the matter is that it’s a considerable challenge to start up a business from scratch with virtually no money - but it’s not impossible!

Using all the knowledge I’ve acquired over the years from books, formal schooling, seminars and personal experience, I know it’s possible and I’ll tell you how, using as examples the methods I’ve successfully applied to my past business ventures and which I’m now applying in my quest to launch a new software business.

Regardless of finance, you have to start with the resources available to you and begin building on them till you’re in a strong position to attract funding or get an investor.

So what are these resources? Time… and a computer! With just these two assets you have all you need to research (Google) your idea and begin writing a plan of action (it is important that you actually write it out because that’s the best way to organize your thoughts).

First you need to develop a business plan. To do this effectively takes a lot of work and effort - it’s not something you can just dash off in a week. Yes I did say that! If you’re serious about getting the cash for your business, you have to put serious thought and effort into your business plan.

Depending on the kind of business and the time available to work on your business plan it should take you between three months and a year to develop a credible business plan from scratch. It must contain comprehensively researched information on the nuts and bolts of the operation, on your potential competitors and on the market in which you’ll be operating. That’s a lot of work - but the good news is that it costs you nothing but your time. Exactly how much time you need to invest will be determined by how rapidly you’re able to learn! Without funds to hire someone to handle this work for you, there’s no alternative but to put the hours in - but I can assure you that this investment of your time will pay dividends in the long run.

Of course, you could go to a professional accountant - but even if you can afford to pay hundreds or even thousands for their input, there’s no guarantee that they’ll be as thorough as they should be and the chances are they’ll simply be covering ground you’re perfectly capable of covering yourself. You’d be better advised to go to an accountant after you’ve finished the first draft. That way, you need only pay for the accountant to correct any errors and tidy up your presentation - all of which can be achieved for as little as $500.

The next vital resource is the internet. Available free of charge to everyone, it’s an infinite pool of information in written and video-based formats. Make the most of this resource: consume as much information as you can about business in general and your market of interest. Attend free on-line seminars, subscribe to portals and all the on-line start-up communities that offer them. In short, use this resource to learn, learn and learn and never stop learning. Be humble and accept that you don't know everything and that you never will know everything!

The process of writing your business plan and attending these seminars and events will embolden you and give you more confidence.

The next important tool to help you acquire funding without having any money of your own is the building of a TEAM.

In this day and age, no one gets funded as a one-man band. OK, there might be exceptions to that rule but they’re very few and far between. Why begin building your team now? To demonstrate clearly to potential funders that you have the resources to start your business right away should the money become available.

Having a team in place also demonstrates that others have faith in your business and believe that it will succeed. Your business plan and team together provide tangible assets, which only require the life-blood of cash to come to life.

So, how do you build a team? First, you identify all the areas of expertise you need for your business to succeed. Generally speaking you’ll already have identified these during your initial business planning process. For example, do you need a web designer or an online marketer? And how do you find them and convince them to join your business?

The answer is to go back to research (Google). The key word to search for is ‘freelancers’. Start looking for freelance web designers or marketing experts - assuming those are the skills you need. Freelancers are mostly self-employed sole traders who charge much less than companies would for their services and experience.

The key is to start communicating with these people; to try to get them involved in your business by offering them incentives.

That’s a lot of hard work - but it’s well worth the effort because it’s a simple numbers game: if you email fifty you’ll get at least one or two who are vaguely interested. They’re the ones whom you can make the keystones of your team - and on whom you can begin building it.

You could also go to colleges and universities to recruit and speak to graduates who might be interested in what you’re planning. Of course there’s no guarantee of success but many new graduates spend a long time unemployed before finding suitable work so you may well find that some are interested - especially if you target those whose degree subject is related to your project.

You can also advertise on Google and various start-up portal sites. Using such resources you should be able to build a substantial team ready to take your business to the next level.

After you’ve built your team, you can start sending your business plan to various organisations for funding. Strangely enough, raising funds is a lot easier when you have your business plan and team in place. It’s those with a poor business plan and an inadequate team who tend to struggle with funding.

Finally, don’t be discouraged by the current recessionary climate: counter-intuitively, this brings enormous opportunity. Why? Because banks are failing to provide sufficient returns on investment, many investors are actively looking for a chance to earn more than the 3% per annum they’re currently being offered.

In conclusion, it’s your business plan, your team and your evidence of financial commitment to your business that will get you an investor.

Yes it means a lot of tedious hard work,. But, I assure you, it can be done!

Don't underestimate the Power of a good business pitch

All technology or software entrepreneurs have to pitch their ideas to various stakeholders: whether they’re potential customers, potential employees, professional investors or even friends and family

Most of them are likely to be non-techies or people with little interest in new technology. So the challenge is to communicate your idea and translate complex concepts into a narrative that they can understand - and that will compel them to invest in and become the chief ‘evangelist’ for your project. The ability to communicate in this way is the key to moving from just a start-up with little or no funding to becoming a business with serious funding to drive your vision forward.

Lets think about it further. Pitched poorly, even a very good and potentially profitable business would not see the light of day. That’s why so many entrepreneurs with very good ideas struggle to get their businesses off the ground without the help of expert sales and marketing people who are skilled in selling. One of the key ways of communicating ideas is to focus on how the idea solves the average person or company’s problems.

Poor communication or pitching of a business idea is a serious problem - one that’s often underestimated by start-up businesses.

Here are a series of ideas to help you overcome this challenge:

1.  Go to an expert or professional to help you hone your pitch and the way you convey your idea to others. This should not be too expensive; in fact there are ‘business angel’ agencies that offer these services for free. www.angelsden.co.uk is the only one I can think of at the moment but there are others.

2.  Work on designing a professionally presented brochure demonstrating your idea or concept in visual form using picture, graphics and words. In this case, a picture literally is worth a thousands words. The image of your product will stick in people’s minds and they’ll quickly if not instantly assimilate your idea. Every time I’ve sent my business plan and concept brochure to people, they’ve commented on the logo design and the impact of the brochure and how it conveys the idea - but never on my wordy business plan. I believe that’s because a very good brochure is easy to consume - unlike dense business plans full of technical language, which tend to be daunting for the uninitiated.

3. Prepare quick and short answers to anticipate the inevitable rebuttals that might undermine your pitch. Of course there are many more areas a start-up needs to perfect to ensure they get funding, but a very good, clear and succinct pitch backed by relevant imagery will definitely help you acquire a certain level of funding. Even if it’s small compared to what you’re looking for, this seed funding indicates to professional investors that your business is worth looking at because other people have already bought into your idea!

SAAS Technology Quick facts

SAAS – stands for Software As A Service - a concept that’s seen as the future of how software will be offered and sold to businesses and consumers.

SAAS means software is available to the end-user/customer over the internet at any time they require it (on-demand) and located away from the traditional local server or computer (‘in the cloud’). The ‘cloud’ is simply a collection of dedicated and secure servers in a far away location with a rapid disaster recovery system to ensure continuity of software function in the event of a fire or emergency.

Google is an example of a SAAS company all of whose products exist ‘on the cloud’. Does anyone know of any Google software that’s sold off the shelf? No, because there is none.

How businesses benefit from SAAS

It’s cheaper to adopt because it’s not a capital expenditure - it’s more like paying very cheap rent or a business expense.

It’s faster to use, test, and access

Unlike in the days when we had to wait for new versions of software to be released to download or buy, with SAAS you get access to improvements, updates and new versions instantaneously - so the compatibility problems associated with new and old versions of software are virtually eliminated.

An example of a benefit of SAAS

A month ago, my company’s server was down, so Outlook emails did not work - but because our CRM was an SAAS, the email routed through it worked perfectly. In short, our work didn’t grind to a halt simply because our CRM is ‘on the cloud’ and downtime due to in-house server and software problems is minimized if not eliminated.

Making money

In addition to their cost savings and operational efficiencies, some SAAS products also allow businesses to plug in solutions that will increase their revenue, either through non-stop automated marketing or the addition of new products or services.

SAAS definitely offers new business opportunities for new technology entrepreneurs and existing software businesses.

Scalability

SAAS products are a lot easier to scale up than old and traditional off-the-shelf software products. The fact that all a company needs is internet access makes SAAS products extremely attractive.

The SAAS provider’s hardware costs will also be significantly lower with a lot less duplication of hardware (the same equipment would be needed in every branch of the business if it had to download software onto their server).

The project that I’m involved in is an SAAS solution for airlines. It’s a web-based solution that allows any airline to provide a comprehensive flight status notification service to their passengers through email and SMS. It also allows travelling passengers to set up their flight notification service themselves.

The implementation of this project is much more financially feasible as an SAAS solution and the potential return on investment is also higher because it will exist as a SAAS.

For any technology entrepreneur looking for the next big opportunity, SAAS is it!

The Problems Air Passengers face in a troubled air travel industry

The London Evening Standard reported this week that according to IATA, 2009 was the worst year for passenger demand in the air travel industry. In fact, 2009 saw the industry’s largest drop in demand in history.  Airlines are expected to face heavy losses as a result - but why is there a drop in demand? Surely it can’t all be blamed on the recession. Many holidaymakers see the air travel experience as part of the holiday - so delays, long queues, security alerts and scrutiny, strikes, lousy service, endless staring at message boards and all the other unnecessary inconveniences we put up with when we go to the airport are inevitably seen as a turn off to air travel.

The airline that’s able to manage these inconveniences better for their passengers should be able to reverse the current trend. If the cinema/film industry is able to buck the trend in a recession by providing a very good movie-going experience, airlines should take a leaf out the film industry’s book by providing a better travel experience.

The use of technology is the key to reversing the trend for airlines - and I believe we can help many airlines with the technology we’re developing at Dgoose Technologies. 

Winter Blues and New year Plans

Winter blues is the slightly depressing feeling you have in winter of not wanting to do anything but sleep and eat. As a result, you’re not particularly motivated to work or pursue objectives such as losing weight, quitting smoking, executing your business plans and so on...

Unfortunately it’s a syndrome we all have to fight - but, if you put in the work now, the effort should pay off in the summer. Many athletes work this way - but most them go to hot countries for their winter training. As a tennis fan, I know a lot of players go to hot countries to train for the Australian Open - Andy Murray, for example, goes to Florida to train.

We mere mortals have to stay in the cold and TRAIN for our objectives.

I guess the only way of beating the winter blues is by focusing each day on your main objective - that way you’re more likely to beat the blues and put your plans into action!

My favourite Inspirational quotes

I came across some quotations recently and felt inspired to put together some of those that I found most inspiring. Personally, I don’t just enjoy reading them - I find them uplifting. The idea was to list my Top 10 quotations but unfortunately I couldn’t bring myself to leave out the eleventh.

So here are my Top 11 most inspirational quotations!

1. “He who is not courageous enough to take risks will accomplish nothing in life.”

Muhammad Ali (Born Cassius Marcellus Clay Jnr in Louisville Kentucky. Widely considered the greatest heavyweight boxer of all time)

2. “Making your mark on the world is hard. If it were easy, everybody would do it. But it's not. It takes patience, it takes commitment and it comes with plenty of failure along the way. The real test is not whether you avoid this failure, because you won't. It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.” Barack Obama (First African American President of the USA)

3. “Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.”

Dale Carnegie (American who wrote the bestseller How to Win Friends and Influence People and a pioneer in the self-improvement movement)

4. “Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish.”

John Quincy Adams (Sixth president of the USA)

5. “Singleness of purpose is one of the chief essentials for success in life, no matter what may be one's aim.”

John D. Rockefeller (American industrialist who revolutionised the petroleum industry and became the world’s richest man of his time and the first American billionaire)

6. “Have the courage to say no. Have the courage to face the truth. Do the right thing because it is right. These are the magic keys to living your life with integrity.”

W. Clement Stone (An American businessman and author who promoted the Positive Me attitude in business and life to achieve success)

7. “As a general rule, the most successful man in life is the man who has the best information.”

Benjamin Disraeli (First and only Prime Minister of Great Britain of Jewish heritage)

8. “You can give without loving, but you cannot love without giving.”

Ami Carmichael (Northern Irish missionary and author)

9. “Never before in history has innovation offered promise of so much to so many in so short a time.”

Bill Gates (Co-founder of Microsoft Corporation, pioneering leader and innovator in the world of software and also the world’s richest man)

10. “Courage is the discovery that you may not win, and trying when you know you can lose.”

Tom Krause. (A very successful American motivational speaker and coach. He has written many books and believes in the following principle: Be Yourself - Believe in Yourself - Don't Be Afraid to Go for Your Dreams!)

11. “Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma - which is living with the results of other people's thinking. Don't let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become.

Everything else is secondary.”

Steve Jobs. (CEO and co-founder of Apple - the world leader in the digital music industry and one of the most innovative companies in the world)