For anyone booked on British Airways flight at around this period in, they would be full of regret. as most people in the U.K are aware there is a strike on and tug of war between the board of the company and its cabin crew. Insesent strikes means more flight delays and cancellations. It is the passengers (us) that bears the brunt of this inconvenience .
It is from these problems that an entrepreneur see opportunities. Here are the areas where I believe opportunities are about in the air travel industry
1. Poor customer service. I presume because of the low air fares passenger are willing to put up with the poor service offered by some of these budget airlines. This does not mean that an airline with excellent customer service wont be noticed. The opportunity to improve and increase brand loyalty with good customer has yet to be exploited
2. Uncomfortable seats on planes / or cramp planes used by budget airline. There must be a cheaper alternative! a better business model that could be exploited
3. Delays and cancellations. This a common problem with all airlines- there must be a variety of ways to manage these problem for passengers. The problem present a number of opportunities which the airlines have not begin to explores
4. Long queues ! there are on-line checking in facilities that exist to deal with this problem, yet there are still long queues at check in desk at airports. a more comprehensive solution may solve the problem
5. Security of passengers and airlines. This is a topical issue . surely there can be a low cost and more effective ways of managing this problems beyond the use of full body scanners! and groping passengers
6. Jet Lag and old age problem. airline do not really deal with them. A smart and customer focused airline could offer a premium service to help flyers who may be affected with jet lag!. why is this not done?
7. Lost items. Travelling involves moving a lot of personal possessions. its usually during this time that traveller lose items. solutions to help mitigate this problem are non-existent.
8. Effective tracking of passengers by contacts and associates. Though technology exists now to track flights, contacts and associates still arrive either too early or too late to pick up passengers, the current solutions are not highly efficient to do such tracking. hence the opportunity!. Tacking tools on I-phone applications are not as good as they say they are.
These are 8 areas of unexploited opportunities in the air travel industry. I am pretty sure there are more
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